Troubleshooting Your BEFE QEnergySpa


The QEnergySpa is easy to use and once you are familiar with the basic principles, it becomes second nature. In the event that you are experiencing some difficulty, the following guide will assist.  As long as effervescence is visibly emitted from the Orb, it will function and produce the results as designed.




                                       Troubleshooting Guide




Possible solution
  • No lights on the power supply at all. (All models).
  • No power source.
  • Ensure that the unit is plugged in at the wall and switched on.
  • Ensure that the power supply’s on/off switch is on.
  • Fuses are blown.
  • Replace both of the fuses at the back of the unit with 2 Amp
    fuses (amperage is etched on the metal of the fuse).
  • Internal power failure.
  • Please call your nearest Q The Experience service center
    for assistance.
  • Power light is on, the output light is off. (Models 3100 and 2500 only).
  • Front/output fuse has blown.
  • Push-in and unscrew the front fuse holder in an anti-clockwise
    direction and replace with a 4 Amp fuse.
  • Internal power has failed.
  • Please call your nearest Q The Experience service center for assistance.
  • Front fuse blows continuously (Models 3100 and 2500).

The code ‘Fo’ is displayed on the screen (model q47/4105 only).

  • Power light, output light, and system light are all on. Still no activity.
  • The Orb does not appear to produce bubbles or
    effervescence (All Models).
  • There is a problem with the either the Orb assembly, the Cable
    connections or water conductivity.
  • Internal power has failed.
  1. Ensure that the Orb Cable plug is making proper contact within
    the socket of the power supply and that the locking sleeve
    is locked in place by a clockwise turn.
  2. Ensure that the connectors on the Orb end of the Cable (the
    ‘Mohawk’) are not excessively worn and making proper contact with
    the brass rod protruding from the top of the Orb and the eyelet of
    the positive track (protruding at the side of the Orb).
  3. Check that the positive track is installed correctly, touching the
    positive rings only.
  4. Check that the Orb is assembled correctly. Buttons (with the brass rods) are pointing away from
    the Centre Module.
  5. Check for loose parts within the Orb.
  6. Inspect the Rings & Track within the Orb and replace them when visibly pitted and or worn.
  7. Replace water and adjust with ‘Conductive Agent’ to correct the conductivity. Also, see below,
    too conductive water (if fuses blow continuously).
  8. Replace the front fuse with a 4 Amp fuse.
  9. If none of the above steps
    identifies and resolves the problem, please call your nearest Q The Experience service center for assistance.
  • The Activity level lights are in the excessive range
    (Models 3100 & 2500).
  • The display panel reads ‘Hi’ (Model 4105).
  • The water is too conductive.
    • Internal power has failed.
  1. Select a lower setting (Models 3100 & 2500).
  • Dilute with tank or distilled water or replace water and start again.
  • Turn unit off and count to ten before turning unit on again. This allows the 4105 to select a lower setting. (4105 only).
  • If the excessive light is illuminated and the highest ‘water quality’ of 3 bars is also illuminated; turning the unit off and adding a little more salt, forces the unit to select a lower ‘water quality’ setting when it is turned on again. The unit should then show a lower reading on the display panel.  (q47/4105 only).
  • If none of the above steps identifies and resolves the problem, please call your nearest Q The Experience service center for assistance.
  • Cannot insert Orb Cable plug into the power supply (all
  • Check that the semicircular indentation on the plug is lined up correctly with the same on the power supply.
  • Check that there is nothing impeding the plug.
  • Check that the pins in the plug are not bent.
  • The Orb Cable plug falls out of the socket (all models).
  • The code ‘nc’ and/or ‘Sd’ is visible on the display panel (model 4105 only).
  • The plug is not locked in place at the socket by the clockwise turn
    of the locking sleeve.
  • Push the DC output plug into the socket as far as it will go without force
    and lock the locking sleeve in place by a clockwise screw action.
  • The display panel reads ‘go’ (Model 4105 only).
  • The unit has gone through its initialization sequence, has selected
    the water quality and set the time of 35 minutes.
  • Press The Green Start Button if you are having the standard 35-minute session.
  • To reset the timer, press mode button repeatedly until the timer button lights
    up and the number 35 appears on the display panel. Pressing the set button
    will make the units timer go down
    in 5 minutes increments. Wait for the unit to say ‘go’, then press the green start button.
  • The display panel reads ‘Fi’ (Model 4105).
  • Internal fuse is blown.
  • Please call your nearest Q The Experience service center for assistance.
  • The display panel reads ‘Sd’ (Model 4105).
  • Self-diagnostic mode.
  • Check connections with Orb, water, and Cable. Please see the
    9 steps above to identify the problem.
  • The display panel reads ‘’ (Model 4105 only).
  • You have pressed the mode button twice, the action light is on. The system is operating normally.
  • Press the ‘mode’ button for a different display mode if you wish. Enjoy your session.

Q Tech recommends the
use of a surge protector with the unit at all times.

Model 4105 Display Codes

go Press START
Sc Session Completed Successfully
Normal Operation
nc No Connection Detected
Lo Low; Insufficient Conductivity
Hi High; Excessive Conductivity
Fo Output Fuse Likely Blown
Sd Self Diagnostic Mode
dc Diagnostic Complete
Fi Internal Fuse blown, Call for service
40-99 Internal Error, Call for service



Disclaimer: Please note that the Q ENERGYspa® is not offered, nor intended to diagnose, cure, mitigate, prevent or treat any disease or health condition and is not a medical device. Use only as directed and consult your primary health care provider if you have any medical concerns and/or if symptoms persists. Water color from any session, with any device of this technology, may vary due to a large number of different parameters and circumstances.

NO interpretation should EVER be applied to any one color and/or precipitation, NO matter the configuration or system used. To do so, would show a serious lack of judgement and unerstanding of the technology.